OneTalent is recruiting an IT Application Support & Service Specialist for a leading international group operating in the food and consumer goods industry, with a strong presence across Europe and Africa and a portfolio of well-known brands.

With more than 7,000 employees worldwide and operations in over 30 countries, the company is currently undergoing an important transformation journey focused on strengthening its global IT capabilities, improving operational excellence, and reinforcing business-facing technology services.

The organization offers a highly international and collaborative environment, combining the agility of transformation projects with the stability of a large multinational group committed to sustainability, innovation, and long-term growth.

🚀The Role

We are looking for an IT Application Support & Service Specialist to join the IT Services team and help manage the delivery and quality of application support services across the group.

This is not a hands-on technical support role. The position is focused on service management, partner coordination, operational follow-up, and stakeholder interaction within a highly outsourced environment.

The team oversees the maintenance and support of business-critical applications — mainly SAP and related satellite systems — used across multiple international business units.

The role acts as a bridge between internal users, IT teams, and external service providers, ensuring that incidents, tickets, SLAs, and service quality are managed effectively.

The company is currently evolving its Application Maintenance organization into business-oriented verticals (Commercial, Operations, and Data), reinforcing business proximity and service quality while supporting the ongoing migration from SAP R/3 to S/4HANA.

🎯Key Responsibilities

Service & Partner Management

• Monitor the overall activity and quality of application support services delivered by external partners.
• Follow up on incidents, ticket queues, and escalations to ensure proper resolution within agreed SLAs.
• Coordinate and manage multiple external vendors and AM providers in a highly outsourced environment.
• Ensure service providers deliver according to expected KPIs and operational standards.
• Track service performance through dashboards, reporting, and operational metrics.

Business & Stakeholder Interaction

• Act as a key point of contact between business users, IT teams, and external partners.
• Interact with international stakeholders and business leaders across Europe and Africa.
• Provide visibility on ticket management, service quality, trends, and operational status.
• Help improve user satisfaction and service experience across the organization.

Operational Governance

• Support governance and continuous improvement initiatives within the AM organization.
• Contribute to improving ticket management processes, communication flows, and service efficiency.
• Ensure proper documentation and follow-up of incidents, changes, and operational activities.
• Collaborate closely with other IT areas and transformation teams.

SAP Environment

• Work in an environment where most incidents are related to SAP applications and satellite systems.
• Support the operational follow-up of SAP-related services during the ongoing SAP R/3 to S/4HANA transformation program.
• Coordinate with external SAP support partners to ensure business continuity and service quality.

🤝What We Are Looking For

Experience

• Experience in IT Application Support, Application Maintenance environments, IT Helpdesk or Service Desk teams, IT Operations or Technical or functional application support wanting to move towards coordination and stakeholder management.
• Experience managing SLAs, KPIs, dashboards, ticketing flows, or operational reporting.
• Previous exposure to outsourced service models and external vendor management is highly valued.
• Comfortable working in international and multicultural environments.
• Experience interacting with business stakeholders and external providers.

Technical Background

• General understanding of SAP environments and business applications.
• Familiarity with ITSM / ticketing tools such as Jira, ServiceNow, or similar.
• Understanding of service-oriented IT operations and application support processes.

Languages

• Fluent English and Spanish are required, as most stakeholders operate internationally.

Key Competencies

• Strong communication and stakeholder management skills
• Service-oriented mindset
• Analytical and problem-solving capabilities
• Ability to coordinate multiple stakeholders and priorities
• Structured and organized approach
• Proactive attitude and ownership mentality
• Ability to work in fast-paced international environments

⭐What the Company Offers

• A modern, multicultural work environment with a strong team culture.
• An IT department with high visibility and deep integration across the business.
• Real opportunities to make an impact and shape the future of IT service delivery
• Potential growth opportunities within HQ or across other Group companies.
• Opportunity to learn and collaborate with experienced international teams.
• Yearly performance reviews and development follow-up.
• Fast-paced environment with challenging and impactful projects.
• Hybrid working model: 2 days per week working from home.
• Flexible working hours, including Friday afternoons free.
• Modern offices in Barcelona with onsite cantina.
• Gym in the office.
• Life & Accident insurance
• Meal allowance
• Pension plan.
• Parking: 80% paid by the company
• Discounts on company products
• Competitive compensation package (fix + bonus)